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Quality Assurance Officer
Remote
Quality
Full-time
About This Role
Ensure excellence across all customer interactions as our Quality Assurance Officer. You'll monitor calls, chats, and emails, provide feedback to team members, and help maintain our high standards. This role is perfect for detail-oriented professionals.
Responsibilities
- •Monitor and evaluate customer interactions
- •Provide constructive feedback to agents
- •Track quality metrics and trends
- •Develop quality improvement initiatives
- •Create training materials
- •Report on quality performance
Requirements
- •2-4 years of QA or customer support experience
- •Attention to detail
- •Analytical skills
- •Communication ability
- •Knowledge of QA tools
- •Ability to work independently
What We Offer
- •Remote work flexibility
- •Competitive salary
- •Health benefits
- •Professional development
- •Performance incentives
- •Flexible hours