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Team Lead
New York, USA
Management
Full-time
About This Role
Lead a talented team of support professionals and drive excellence at Mandarhitech. As a Team Lead, you'll mentor team members, ensure quality standards, and contribute to strategic initiatives. This is an excellent opportunity for someone ready to step into leadership.
Responsibilities
- •Supervise and mentor team members
- •Monitor team performance metrics
- •Conduct training and development sessions
- •Handle escalated customer issues
- •Prepare performance reports
- •Implement process improvements
Requirements
- •3-5 years of customer support experience
- •2+ years of team leadership experience
- •Strong communication skills
- •Leadership and coaching ability
- •Data analysis skills
- •Problem-solving expertise
What We Offer
- •Competitive salary
- •Leadership development
- •Health insurance
- •Performance bonuses
- •Flexible work arrangements
- •Career advancement opportunities