Chat Support Specialist

About This Role

As a Chat Support Specialist, you'll provide real-time assistance to customers through chat platforms. Your quick thinking, typing skills, and customer service expertise will help resolve issues and delight our clients. This role offers a dynamic environment with constant interaction.

Responsibilities

• •Respond to customer chat inquiries in real-time
• •Provide technical and product support
• •Handle multiple chat conversations simultaneously
• •Maintain professional tone and etiquette
• •Escalate issues when necessary
• •Contribute to knowledge base improvements

Requirements

• •1-3 years of customer support experience
• •Fast typing speed (60+ WPM)
• •Excellent written communication
• •Multitasking ability
• •Problem-solving skills
• •Familiarity with chat platforms