Customer Support Executive

About This Role

As a Customer Support Executive at Mandarhitech, you'll be the voice of our clients. You'll handle customer inquiries across multiple channels, provide solutions to complex problems, and ensure every interaction leaves a positive impression. This role is perfect for someone who loves helping others and thrives in a fast-paced environment.

Responsibilities

• •Respond to customer inquiries via phone, email, and chat
• •Resolve customer issues efficiently and professionally
• •Maintain detailed records of customer interactions
• •Provide product information and recommendations
• •Escalate complex issues to senior team members
• •Achieve customer satisfaction targets

Requirements

• •High school diploma or equivalent
• •Excellent communication skills
• •Problem-solving ability
• •Patience and empathy
• •Ability to work in shifts
• •Basic computer skills